Upcoming Event

Michelann Quimby will be speaking at Wisdom at Work. The topic is “Cultivating Positive Politics in Organizations,” and will be based on her article recently published in The Systems Thinker.

Mission, Vision, and Values: What are they, and why do they matter?

by Michelann Quimby
As an entrepreneur, I find it almost impossible to avoid writing a mission statement. I need it for my business plan. I need it for my investors. My mentors and advisors tell me I need it. But what is a mission statement, really? Why do we need it? How can it help our [...]

Actions Speak Louder than Words: Understanding the Power of Symbolic Action

By Michelann Quimby
How companies communicate with their employees, explicitly and implicitly, is crucial to employee engagement. While employee engagement is considered a “soft” consideration in many workplaces, in a customer-service industry it is directly tied to financial considerations. So how do companies communicate with employees, when is it effective, and why or why not?
Symbolic Action [...]